Terms and Conditions Agreement

CEILING STORAGE AND MORE INC. (CEILINGSAM)

TERMS & CONDITIONS AGREEMENT

Effective Date: January 1, 2026

These Terms & Conditions (the “Agreement”) govern the purchase and use of products and services provided by Ceiling Storage and More Inc., an Arizona corporation doing business as CeilingSAM (“Company,” “CeilingSAM,” “we,” “us,” or “our”), and apply to any purchaser, user, or recipient (“Customer,” “you,” or “your”).

By purchasing, receiving, or using any product or service, Customer agrees to be bound by this Agreement.

 

 

1. ACCEPTANCE OF TERMS

1.1 Customer accepts this Agreement by placing an order, making payment, scheduling installation, taking delivery, or using any product.

1.2 Electronic acceptance, including click-to-agree, digital signature, or online checkout acceptance, is legally binding.

1.3 Failure to read this Agreement does not affect enforceability.

1.4 Customer represents they are at least 18 years old and legally capable of entering this Agreement.

 

 

2. PRODUCTS & SERVICES

2.1 Company sells overhead storage and garage organization products (“Products”).

2.2 Company may coordinate installation services performed by independent third-party installers.

2.3 Company does not perform installation services.

 

 

3. INSTALLATION SERVICES DISCLAIMER

3.1 Installers are independent contractors and not employees or agents of Company.

3.2 Company does not supervise or control installer work.

3.3 Installation services are non-structural in nature.

3.4 Customer is responsible for verifying structural suitability, load capacity, mounting location, permits, and code compliance.

3.5 Company provides no engineering, structural, or code compliance advice.

 

 

4. PAYMENT TERMS

4.1 Full payment may be required before shipment, scheduling, or delivery.

4.2 If installation is performed, payment may be due immediately upon completion where permitted by law.

4.3 Customer authorizes Company to charge provided payment methods.

4.4 Chargebacks initiated in violation of this Agreement constitute breach and Customer is responsible for associated costs and fees.

 

 

5. SHIPPING & DELIVERY

5.1 Shipping dates are estimates and not guaranteed.

5.2 Risk of loss transfers to Customer upon delivery to the carrier.

5.3 Customer must inspect deliveries immediately and report visible damage.

 

 

6. RETURNS & REFUNDS

Returns are governed by the CeilingSAM Return & Refund Policy, which is incorporated into this Agreement in full and attached below as Exhibit A.

 

 

7. WARRANTIES & DISCLAIMERS

7.1 Products are covered only by applicable manufacturer warranties, if any.

7.2 TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED.

7.3 Warranty claims must be directed to the manufacturer.

 

 

8. CUSTOMER RESPONSIBILITIES & SAFE USE

Customer is solely responsible for:

  • proper installation location

  • compliance with load limits

  • safe use and storage

  • following instructions and warnings

Misuse, overloading, or modification voids warranties and releases Company from liability.

 

 

9. LIMITATION OF LIABILITY

9.1 Company’s total liability shall not exceed the purchase price of the product giving rise to the claim.

9.2 Company shall not be liable for indirect, incidental, or consequential damages.

9.3 Company is not liable for damages arising from installation services performed by independent installers.

 

 

10. INDEMNIFICATION

Customer agrees to indemnify and hold Company harmless from claims arising from:

  • misuse of products

  • unauthorized modifications

  • installer acts or omissions

  • violation of laws or this Agreement

 

 

11. FORCE MAJEURE

Company shall not be liable for delays or failures caused by events beyond its reasonable control.

 

 

12. INTELLECTUAL PROPERTY

All Company trademarks, product designs, manuals, and website content remain the exclusive property of Company.

 

 

13. DISPUTE RESOLUTION

13.1 Any dispute shall first be resolved through good faith negotiation.

13.2 If unresolved, disputes shall be submitted to mediation in Maricopa County, Arizona.

13.3 If mediation fails, disputes shall be resolved by binding arbitration in Arizona on an individual basis.

13.4 Class actions are waived.

 

 

14. GOVERNING LAW

This Agreement is governed by the laws of the State of Arizona.

 

 

15. TERMINATION & REFUSAL OF SERVICE

Company reserves the right to refuse service or cancel orders for violations of this Agreement.

 

 

16. MODIFICATIONS

Company may update these Terms at any time. The version in effect at the time of purchase governs that transaction.

 

 

17. CONTACT INFORMATION

Contact information is available on the Company Website.

 

 

18. ENTIRE AGREEMENT

This Agreement, together with incorporated policies, constitutes the entire agreement between the Parties.

 

 

EXHIBIT A

CEILINGSAM RETURN & REFUND POLICY

RETURN & REFUND POLICY

Effective Date: January 1, 2026

This Return & Refund Policy (the “Policy”) applies to all purchases of Products (defined below) from Ceiling Storage and More Inc., an Arizona corporation doing business as CeilingSAM (“Company,” “CeilingSAM,” “we,” “us,” or “our”).

This Policy is incorporated into and made part of the CeilingSAM Terms & Conditions and any applicable service agreement (collectively, the “Agreement”). Capitalized terms not defined herein have the meanings assigned in the Agreement.

 

 

1. APPLICABILITY

1.1 Covered Transactions. This Policy applies to all purchases of Products made directly from Company through the Website, invoice, estimate, in-person sale, or other authorized sales channel.

1.2 Agreement Controls. In the event of any conflict between this Policy and the Agreement, the Agreement controls unless this Policy expressly states otherwise.

 

 

2. RETURN ELIGIBILITY

2.1 Return Window. Customers must submit a written return request within fourteen (14) calendar days of the date of Product delivery.

2.2 Condition Requirement. To be eligible for return, Products must be:

  • Unopened and in original factory-sealed packaging

  • Unused and uninstalled

  • Unmodified and unaltered

  • Complete with all components, hardware, manuals, and documentation

  • Free from damage, markings, or wear

  • In resalable condition as determined by Company in its sole reasonable discretion

2.3 Inspection Requirement. All returned Products are subject to inspection and approval by Company prior to any refund.

2.4 Proof of Purchase. Valid proof of purchase is required for all return requests.

2.5 Opened Products Not Eligible. Products that have been opened, unsealed, assembled, installed, repackaged, or otherwise altered from their original factory condition are not eligible for return.

 

 

3. NON-RETURNABLE ITEMS

The following items are strictly non-returnable and non-refundable:

3.1 Custom, modified, or special-order Products
3.2 Installed or partially installed Products
3.3 Products removed from factory-sealed packaging
3.4 Products damaged due to misuse, improper installation, overloading, alteration, or storage conditions
3.5 Clearance, final-sale, or discontinued items
3.6 Products returned without authorization

 

 

4. RETURN AUTHORIZATION PROCESS

4.1 Authorization Required. All returns require prior written authorization from Company (“Return Authorization”).

4.2 Unauthorized Returns. Products returned without a valid Return Authorization may be refused or returned to Customer at Customer’s expense.

4.3 Return Instructions. Customer must follow all return instructions provided by Company. Failure to follow instructions may result in denial of the return or refund.

4.4 Return Deadline. Approved returns must be shipped within the timeframe specified in the Return Authorization.

 

 

5. RESTOCKING FEE

5.1 Standard Restocking Fee. All approved returns are subject to a ten percent (10%) restocking fee based on the original Product purchase price.

5.2 Deduction. The restocking fee will be deducted from the refund amount.

 

 

6. SHIPPING COSTS; NO COMPANY-PAID RETURN SHIPPING

6.1 Customer Responsibility. Customer is solely responsible for:

  • All return shipping costs

  • Proper packaging of returned Products

  • Shipment insurance (recommended)

  • Risk of loss or damage during return transit

6.2 Original Shipping Non-Refundable. Original outbound shipping charges are non-refundable.

6.3 No Prepaid Labels. Company does not provide prepaid return shipping labels.

 

 

7. REFUND CALCULATION

7.1 Refund Formula.

If approved, refunds shall be calculated as:

Refund Amount =
 Original Product Purchase Price
 − 10% Restocking Fee
 − Original Outbound Shipping Costs

7.2 Non-Refundable Charges. Installation fees, delivery fees, expedited shipping, taxes (except where required by law), coordination fees, and other service-related charges are non-refundable.

7.3 Refund Processing Time. Approved refunds will be issued within a commercially reasonable time following inspection and approval, using the original payment method where feasible.

 

 

8. SHIPPING DAMAGE OR DEFECTIVE PRODUCTS

8.1 Inspection at Delivery. Customer must inspect shipments immediately upon delivery.

8.2 Visible Damage. Visible shipping damage must be documented with the carrier at delivery and reported to Company promptly.

8.3 Carrier Claims. Risk of loss transfers upon tender to the carrier. Company may assist with carrier claims but assumes no obligation beyond applicable law.

8.4 Manufacturer Warranty. Defective Products are subject solely to the applicable manufacturer’s warranty, if any.

 

 

9. REFUSED DELIVERIES & UNDELIVERABLE SHIPMENTS

9.1 If Customer refuses delivery of a shipment that is not damaged or defective, the shipment will be treated as a return subject to:

  • all return eligibility requirements

  • return shipping costs

  • outbound shipping costs

  • restocking fees

9.2 If a shipment is returned to Company due to an incorrect address provided by Customer or failure to receive delivery, Customer is responsible for all additional shipping and handling costs.

 

 

10. ORDER CANCELLATIONS

10.1 Orders may not be canceled once the Product has been tendered to the carrier for shipment.

10.2 Custom or special-order Products may not be canceled once production or procurement has begun.

10.3 Company reserves the right to charge administrative or processing fees where permitted by law.

 

 

11. REFUSAL OF RETURNS

Company reserves the right to refuse any return that:

  • does not meet eligibility requirements

  • shows evidence of opening, installation, or use

  • is missing components or hardware

  • is damaged after delivery due to Customer conduct

  • is returned outside the permitted timeframe

 

 

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Company’s total liability relating to any return shall not exceed the original purchase price of the Product.

Company shall not be liable for incidental, consequential, indirect, or special damages arising from returns, delays, or denied refunds.

 

 

13. POLICY MODIFICATIONS

Company reserves the right to modify this Policy at any time. The version in effect at the time of purchase shall govern that Order.

 

 

14. CONTACT INFORMATION

Return requests must be submitted in writing through the contact methods provided on the Company Website unless Company specifies otherwise in writing.

 

 

Ceiling Storage and More Inc. (CeilingSAM)
3370 N. Hayden Rd. Ste. 123-244
Scottsdale, Arizona 85251 USA

Phone: 480-720-0593
Email: info@CeilingSAM.com
Website: www.CeilingSAM.com

© 2026 Ceiling Storage and More Inc. (CeilingSAM). All Rights Reserved.