Master Service Agreement

CEILING STORAGE AND MORE INC. (CEILINGSAM)

MASTER SERVICE AGREEMENT

Effective Date: January 1, 2026

This Master Service Agreement (the “Agreement”) is entered into by and between Ceiling Storage and More Inc., an Arizona corporation doing business as CeilingSAM (“Company,” “CeilingSAM,” “we,” “us,” or “our”), and the purchaser, user, recipient, or beneficiary of any Product or Service (“Customer,” “you,” or “your”). Company and Customer may be referred to individually as a “Party” and collectively as the “Parties.”

BY PLACING AN ORDER, MAKING PAYMENT, ACCEPTING DELIVERY, ACCESSING THE WEBSITE, OR USING ANY PRODUCT OR SERVICE, CUSTOMER AGREES TO BE LEGALLY BOUND BY THIS AGREEMENT.

 

 

ARTICLE I

DEFINITIONS

1.1 “Products” means all goods sold or distributed by Company, including components, accessories, hardware, manuals, instructions, packaging, and related materials.

1.2 “Services” means coordination, scheduling, logistics facilitation, and customer communications. Company does not perform installation.

1.3 “Installer(s)” means independent third-party contractors who may perform installation services for Customer.

1.4 “Order” means any purchase transaction, invoice, estimate acceptance, or online checkout.

1.5 “Website” means Company websites, portals, checkout pages, and digital platforms.

 

 

ARTICLE II

ACCEPTANCE; ENTIRE AGREEMENT; NO RELIANCE

2.1 Binding Acceptance. Customer accepts this Agreement upon purchase, payment, scheduling, delivery, or use.

2.2 Electronic Acceptance. Electronic assent (clickwrap, checkbox, typed name, digital signature) is legally binding under applicable law.

2.3 Failure to Read. Failure to review this Agreement does not affect enforceability.

2.4 Entire Agreement. This Agreement constitutes the entire and exclusive agreement between the Parties and supersedes all prior discussions or representations.

2.5 No Reliance. Customer acknowledges that Customer has not relied upon any statement, promise, or representation not expressly set forth in this Agreement.

2.6 Authority & Capacity. Customer represents they are at least eighteen (18) years of age and legally competent.

 

 

ARTICLE III

SCOPE OF OFFERINGS; IMPORTANT LIMITATIONS

3.1 Company sells overhead storage Products.

3.2 Company does not perform installation services.

3.3 Installation services, if arranged, are performed solely by independent Installers.

3.4 Installation is non-structural in nature and does not include modification of framing, joists, trusses, beams, or load-bearing components.

3.5 Company provides no engineering, architectural, structural, or code-compliance advice.

3.6 Customer is solely responsible for determining structural suitability, mounting points, load capacity, permits, and code compliance.

 

 

ARTICLE IV

INSTALLERS; STRICT LIABILITY ALLOCATION

4.1 Installers are independent contractors and not employees, agents, partners, or representatives of Company.

4.2 Company does not supervise, control, direct, or manage Installer methods, safety practices, tools, materials, or personnel.

4.3 Installers are solely responsible for workmanship, safety, compliance, permitting, property damage, personal injury, and jobsite conditions.

4.4 Exclusive Installer Liability. Customer agrees that any claim arising out of installation services shall be pursued exclusively against the Installer and not Company.

4.5 Company shall not be named in any claim arising from installation except where required by non-waivable law.

 

 

ARTICLE V

PAYMENT TERMS; CHARGEBACK PROTECTION

5.1 Full payment may be required prior to shipment, scheduling, coordination, or performance.

5.2 Payment for installation, where applicable, may be due immediately upon completion.

5.3 Customer authorizes Company to charge the provided payment method.

5.4 Chargebacks. Initiating a chargeback or payment reversal inconsistent with this Agreement constitutes material breach. Customer shall be liable for chargeback penalties, administrative costs, collection expenses, and reasonable attorneys’ fees to the fullest extent permitted by law.

5.5 Failure to timely dispute charges in writing within fourteen (14) days constitutes waiver of the dispute to the fullest extent permitted by law.

 

 

ARTICLE VI

SHIPPING; RISK OF LOSS

6.1 Shipping dates are estimates only.

6.2 Risk of loss transfers upon tender of Products to the carrier.

6.3 Customer must inspect Products immediately upon delivery.

6.4 Visible damage must be documented at delivery.

 

 

ARTICLE VII

RETURN & REFUND POLICY (INTEGRATED)

7.1 Return Window. Written return requests must be submitted within fourteen (14) calendar days of delivery.

7.2 Condition Requirement. Products must be:

  • Unopened and in original factory-sealed packaging

  • Unused and uninstalled

  • Unmodified and unaltered

  • Complete with all components

  • Free from damage

  • In resalable condition as determined by Company in its sole reasonable discretion

7.3 Opened, unsealed, assembled, installed, or altered Products are not eligible for return.

7.4 Custom, modified, special-order, clearance, installed, or unauthorized returns are non-refundable.

7.5 Approved returns are subject to a ten percent (10%) restocking fee.

7.6 Customer is responsible for all return shipping costs and original outbound shipping costs.

7.7 Refund Formula:

Refund = Purchase Price
 − 10% Restocking Fee
 − Original Outbound Shipping

Installation and service fees are non-refundable.

7.8 Refused deliveries are treated as returns subject to all fees.

7.9 Orders may not be canceled once tendered to the carrier.

 

 

ARTICLE VIII

WARRANTIES; DISCLAIMER

8.1 Products are covered solely by manufacturer warranties, if any.

8.2 TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8.3 Customer agrees to pursue warranty claims directly with the manufacturer.

 

 

ARTICLE IX

ASSUMPTION OF RISK; RELEASE

9.1 Customer knowingly and voluntarily assumes all risks associated with installation and use.

9.2 Customer releases and forever discharges Company from claims arising out of installation services.

9.3 Exceeding load limits, modifying Products, substituting hardware, or deviating from instructions constitutes misuse and voids warranties.

 

 

ARTICLE X

LIMITATION OF LIABILITY

10.1 Liability Cap. Company’s total liability shall not exceed the amount paid for the Product giving rise to the claim.

10.2 Excluded Damages. Company shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages.

10.3 Ordinary Negligence Disclaimer. To the fullest extent permitted by law, Company shall not be liable for ordinary negligence.

10.4 Proportional Fault. Any liability shall be limited to Company’s proportional share of fault.

10.5 Essential Basis. Customer acknowledges these limitations are a fundamental basis of the bargain.

 

 

ARTICLE XI

INDEMNIFICATION

Customer shall defend, indemnify, and hold harmless Company from any claims arising from:

  • misuse of Products

  • installation acts or omissions

  • unauthorized modifications

  • Customer violations of law or this Agreement

 

 

ARTICLE XII

FORCE MAJEURE

Company shall not be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, labor shortages, supply chain disruptions, government actions, or utility failures.

 

 

ARTICLE XIII

DATA SECURITY; ELECTRONIC COMMUNICATIONS

Customer consents to electronic communications. Company uses commercially reasonable safeguards but cannot guarantee absolute security.

 

 

ARTICLE XIV

INTELLECTUAL PROPERTY

All trademarks, designs, manuals, and content remain the exclusive property of Company.

 

 

ARTICLE XV

MANDATORY DISPUTE RESOLUTION

15.1 All disputes shall first be submitted to mandatory mediation.

15.2 Mediation shall occur exclusively in Maricopa County, Arizona.

15.3 If mediation fails, disputes shall be resolved by binding arbitration administered by the AAA in Arizona.

15.4 Arbitration shall be individual only. Class, collective, representative, and private attorney general actions are waived.

15.5 Each Party bears its own attorneys’ fees unless required otherwise by law.

15.6 This section survives termination.

 

 

ARTICLE XVI

GOVERNING LAW

Arizona law governs this Agreement without regard to conflict-of-laws principles.

 

 

ARTICLE XVII

TERMINATION; REFUSAL OF SERVICE

Company may suspend, refuse service, or cancel Orders for breach.

 

 

ARTICLE XVIII

MISCELLANEOUS

18.1 Severability
18.2 No Waiver
18.3 Assignment
18.4 Survival of Articles IV, VII, VIII, IX, X, XI, XV
18.5 Headings for convenience only

 

 

ARTICLE XIX

ELECTRONIC SIGNATURE

BY ELECTRONICALLY ACCEPTING THIS AGREEMENT, CUSTOMER ACKNOWLEDGES THAT CUSTOMER HAS READ, UNDERSTOOD, AND AGREES TO BE BOUND BY ITS TERMS.

 

 

Ceiling Storage and More Inc. (CeilingSAM)
3370 N. Hayden Rd. Ste. 123-244
Scottsdale, Arizona 85251 USA

Phone: 480-720-0593
Email: info@CeilingSAM.com
Website: www.CeilingSAM.com

© 2026 Ceiling Storage and More Inc. (CeilingSAM). All Rights Reserved.